correct account INFORMATION
As a RVA-FPCU member, your full account number should be a 13 digit number. If you are unsure of your account number, please contact a Member Service Rep. during business hours. Also, our correct routing number is 251082411. It’s important to confirm that you are using the correct account information, as well as our correct routing number.
Gas station holds
When purchasing gas, some gas stations may place a temporary hold on your checking account for verification reasons. You can avoid this by paying inside or with the attendant. Remember to always check your account balance frequently to avoid fees.
COURTESY pay fees
Courtesy Pay fees are non-refundable. However, exceptions may be made in cases of fraud and/or bank error (an error made by a member of the staff or credit union system). For additional questions about Courtesy Pay, please contact a Member Service Rep.
Before traveling, ensure that you have contacted the credit union. A travel notification will be placed on your card, and this will prevent the Fraud Department from placing a temporary hold on your account.
The Fraud Department will never ask for personal information. If you are ever unsure, please contact a Member Service Rep. for help during business hours.
As a reminder, the branches have a $1,500 daily cash limit. Please call at least 24 hours in advance for large amounts.
Mobile Payment Apps
Given the fraud that RVA-FPCU has seen with pay to pay apps we have placed a limit on the dollar amount that you may transfer in a transaction. If you need to transfer more than $200, please contact a Member Service Rep. during business hours.
If you are making a purchase on your debit card which exceeds $2,000, please contact us before your purchase. We can temporary increase your limit.
Service Center Check Holds
When making deposits at service center branches, please be advised that there will be a hold placed on checks which is usually for 3-5 business days. For additional questions, please contact a Member Service Rep. at 804-354-0673. To find a service center location near you, please visit the "Deposit" tab on this website.